At TECSA , we have powerful and versatile tools and technology, and a higher quality infrastructure to provide our customers with a high performance experience.
It allows to manage differentiated forms by services and campaigns, typifying the interactions facilitating the management of the campaigns and offering assertive information analysis
We have tools that allow us to import / export contact bases for administration and storage. All registered contacts facilitate the allocation of personalized actions according to the assigned campaign.
We implement funnels designed according to your campaigns that help us analyze, plan and control each stage of the sales process.
We boost sales and generate more opportunities in less time.
Protection, retention and availability of your information whenever you need it. We keep the information safe thanks to the backup and recovery, reducing the risk of data loss.
Our CRM's and tools are fully adaptable to the cloud making the accessibility of your information easier without compromising the security of it.
Flexibility, Independence, Security, Savings and Mobility.
Our agents serve an average of nine channels, creating thousands of interactions per minute, all these interactions are recorded and stored for audit, quality, improvement, certification and information security purposes.
We authenticate each of the interactions to improve time, customer experience and reduce fraud.
In order to complete the process, real-time authentication is performed, so that the agent, if necessary, takes fraud protection actions.
We listen to what your customers want. We increase your sales.
Our information management department, MIS (Management Information System), is focused on generating the necessary reports for your services for better decision making; in the same way, the equipment has the power to generate the reports you need to create or manage.
Percentage of interactions that are solved at first contact, consumer satisfaction, efficiency and cost.
The time and the individual and group performances are compared, through detailed and summarized reports.
This report allows to evaluate the attention and management of each campaign, measure response times and attention.
We firmly believe that our employees need the latest generation tools for better performance, that's why we have the best equipment.
We always keep updated with the latest news.
It allows us to perform quality audits at the moment allowing detections in areas of opportunity and correction in real time. in the same way, the audit and quality processes can be validated by our clients.
Full audio and video visibility
Audio of the interaction is recorded and at the same time the screen to identify and compare the responses of the agents.
Program audits and plans the sampling of recordings, the number of interactions to be evaluated, verifies the duration of the calls, the time of day and the results of the management, etc.
Integrating security systems in all its senses is a priority for us, our staff is identified from a letterhead to a fingerprint that gives access to the areas authorized for their level. We have private security strategically distributed in our facilities.
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