Collections
One of our pillars as a company, giving us 10 years of experience in the management of collection and recovery portfolio, offering optimal solutions for your customers while maintaining the levels of satisfaction required.
We help your company to maintain its financial flow through the recovery of past due loans. Experts in the application of negotiation techniques to transform your clients into active and satisfied clients.
Listen and Analyze the Problem
To be able to start the collection process you must first know:
- Who is the client?
- What is your situation?
- Why did he fall into arrears?
Determine the needs of the client
In order to maintain the relationship with the client, we focus on knowing your needs and what you expect from your company.
Diagnostic
Our experts generate a solution based on the information collected and the following questions:
- What is the root of the current delinquency?
- What type of customer is it?
Generate Alternative
The multiple alternatives are shown in order to publicize the benefits and to create a culture of payment.
Create payment commitment
It is established when, where, how and how much the client will pay, reminding the client of the situation and the benefits that will be obtained.
Actions dates
The actions of the client are coordinated to follow up and manage the collection.
Tracing
We have a record of the actions taken and the situation of the client.
Intensification of actions
In this phase we focus on recovering the assets of your company.
Other Services
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